Agentforce & Einstein Platform
Applicable to the services and features branded as:
Agentforce (collectively, “Agentforce”) which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent.
Einstein Bots
Einstein Copy Insights
Einstein Conversation Insights
Einstein for Platform, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein for Flow
Einstein for Sales , which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements
Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.
Related documents
Documents associated with this service
Name | Updated On | Infrastructure | Category |
|---|---|---|---|
| HDS Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27001:2022 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27017:2015 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27018:2019 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| NEN 7510-1:2017 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| PCI Attestation of Compliance (AoC) Data Cloud, Einstein Platform and Agentforce | 2025-12-17 | Hyperforce | |
| PCI Attestation of Compliance (AoC) - Salesforce Services on Hyperforce | 2025-12-17 | Hyperforce | |
| PCI Responsibility Matrix -Data Cloud, Einstein Platform and Agentforce | 2025-12-17 | Hyperforce | |
| PCI Responsibility Matrix - Salesforce Services on Hyperforce | 2025-12-17 | Hyperforce | |
| SOC 2 Report - Activity Platform on Hyperforce | 2025-12-16 | Hyperforce |
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