Salesforce Services (Hyperforce)
Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Relationship Intelligence, Emergency Program Management, Employee Productivity, Experience Cloud (formerly Community Cloud), Financial Services Cloud, Health Cloud, IoT Explorer (including IoT Plus), Intelligent Form Reader, IT Service Center - IT Agent, Lightning Platform (including Force.com and Salesforce Connect), Loyalty Cloud, Manufacturing Cloud, Messaging, Privacy Center, Public Sector Solutions, Sales Cloud, Service Cloud (including Field Services managed package), Salesforce Private Connect, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, Service Cloud, Service Cloud Voice, Shift Management, Site.com, Net Zero Cloud (formerly Sustainability Cloud), CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and Salesforce Data Pipelines), WDC, Workplace Command Center, ClickSoftware, ClickSoftware Field Service Edge (FSE), Salesforce Industries (formerly Vlocity managed packages and features).
Also applicable to the Salesforce.org LLC ("Salesforce.org") services branded as Accounting Subledger, Admissions Connect, foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management, Salesforce.org Insights Platform: Data Integrity, Student Success Hub (formerly Salesforce Advisor Link).
Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.
Related documents
Documents associated with this service
Name | Updated On | Infrastructure | Category |
|---|---|---|---|
| C5 (ISAE 3000) Report - Salesforce Services | 2025-12-19 | First party AWS Hyperforce | |
| HDS Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27001:2022 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27017:2015 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| ISO/IEC 27018:2019 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| NEN 7510-1:2017 Certificate | 2025-12-17 | First party AWS Hyperforce | |
| PCI Attestation of Compliance (AoC) - Salesforce Services on Hyperforce | 2025-12-17 | Hyperforce | |
| PCI Responsibility Matrix - Salesforce Services on Hyperforce | 2025-12-17 | Hyperforce | |
| SOC 2 Report - Activity Platform on Hyperforce | 2025-12-16 | Hyperforce | |
| SOC 2 Report - Salesforce Vlocity Services | 2025-12-16 | First party AWS Hyperforce |
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